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This course has been written for the operators of spa pools, and their ancillary facilities. A spa pool is not a small swimming pool, and technically, they operate very differently.

The course covers all the technical and practical operational aspects of a spa pool, as well as the legal responsibilities; design factors, and the best practice advice to be made available to users.

The content complies with the Public Health guidance (formerly Health Protection Agency) given in its publication: “Management of Spa Pools; Controlling the Risk of Infection”.

Assessment is made through a short, multiple choice written test at the end of the course, and a post-course assignment. Course duration:  2 days

This is a specialist 3 day course for people who would like to become a PWTAG accredited Trainer.

The demands placed upon first-level managers in today’s leisure and fitness industry is extreme and increasing; it is not only right, but it is beneficial to the organisation as a whole, if these aspiring facility managers can gain the knowledge, and put this knowledge into practice in their own workplace.

Employers are concerned that there is a lack of training opportunities after people progress from the first phase of their employment. Examples include a lack of understanding of their legal obligations; the inability to ‘sell’ to customers; poor communication skills leading to poor communication within the facility.

The FRONT LINE MANAGER CERTIFICATE is a very WORK-BASED course and qualification, designed to meet the needs of the industry, and the very specific concerns of employers!

It is a three-module qualification comprising of:-    
PEOPLE MANAGEMENT SKILLS covering Recruitment and Selection; Interviewing Skills; Communication Skills and the Principles of Leadership and Team Working

COMPLYING WITH LEGISLATION covering Managing Legislation; Disability Awareness; Assessing and Managing Risks; Child Protection; Quality Management Systems.

MARKETING AND SALES covering Customer Service; Budgeting and Financial Management; Marketing and Promotions; Sales Techniques.  

Each Unit is delivered over three consecutive days, and in such a way that includes the background to each topic, but also how that topic is introduced into the leisure workplace.

Assessment is made through the production of a satisfactory work-based project, which will include input from the line manager.

Course duration:  9 days,  (in three modules each of three days)

The operation of swimming pool plant is the backbone of training for all those employed in leisure facilities that incorporate swimming pools. The P.A.L.M. Academy SWIMMING POOL TECHNICAL OPERATORS CERTIFICATE is the first one to be accredited by the Pool Water Treatment Advisory Group (PWTAG), as meeting the syllabus requirements of the PWTAG Code of Practice, and supporting the BS-EN 15288-2 standard.

The Pool Water Treatment Advisory Group includes members from statutory, voluntary and professional organizations, and is a focus for debate and improvement in operational and management standards in an area which comes under significant financial and political, as well as technical pressure.
Its work includes, monitoring and advising on important issues and developments within the industry; research; and developing standards and legislation.

Not only does the P.A.L.M. Academy SWIMMING POOL TECHNICAL OPERATORS CERTIFICATE cover all the operational and maintenance aspects of managing a swimming pool, but it includes design factors; legal responsibilities; document production and best practice advice to users. Its content is regularly updated to include to the latest advice from PWTAG.

Without a doubt, this is the most comprehensive and up to date course, (and therefore, qualification), that is available, that meets the industry’s advice and its Code of Practice.
Assessment is made through a short, multiple choice written test at the end of the course, and a post-course assignment.
Course duration:  3 days